Shipping policy
Shipping Policy
Thank you for shopping with Wellova. We are committed to providing a smooth and reliable delivery experience for all orders.
Processing Times
Orders are typically processed within 1–3 business days after your order is placed.
Please note that processing times may be slightly longer during busy periods, holidays, or promotional events.
Shipping Times
Estimated delivery times are:
- United Kingdom: 5–10 business days
- International Orders: 7–15 business days
Delivery times are estimates and may vary depending on location, courier delays, customs processing, or high-demand periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Please allow up to 72 hours for tracking updates to appear after dispatch.
Incorrect Address Information
Please ensure your shipping address is entered correctly at checkout.
Wellova is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your address, please contact us as soon as possible at:
Delayed or Lost Orders
While we work closely with our shipping partners, delays can occasionally occur that are outside of our control.
If your order has not arrived within 20 business days of shipment, please contact us and we will investigate the issue.
Damaged Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
We will review the issue and work to resolve it as quickly as possible.
Contact Us
For any shipping-related questions, please contact: